Legal
Privacy Policy
The Lupine Center, PLLC
Effective Date: November 1, 2026
1. Who We Are
The Lupine Center, PLLC ("The Lupine Center," "Lupine Center," "TLC," "we," "us," or "our") is a private psychiatric practice located in Colorado Springs, Colorado.
We operate this website (the "Site") to provide information about our psychiatric services, mental health resources, and practice offerings, as well as to provide visitors with opportunities to contact our practice.
We understand the importance of privacy, particularly when it comes to personal and mental health information. This Privacy Policy explains what information we may collect through our Site, how that information is used and shared, and the measures we take to help protect it.
By accessing or using this Site, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with our Site, we may collect the following types of information:
Information You Voluntarily Provide
When you contact us, submit an inquiry, or complete a website form, you may provide personal information such as:
Name
Email address
Telephone number
Mailing address
Information included in your message or inquiry
Other information you voluntarily choose to share with us
Please be mindful of the information you submit through our website. General website contact forms and standard email communications may not be secure methods for transmitting sensitive medical or mental health information. We encourage you not to include confidential health information in general website inquiries.
Automatically Collected Website Information
When you visit our Site, certain technical information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages and content accessed
Date, time, and duration of website visits
Referring websites or links
Cookie and similar tracking technology information
Our website is hosted through Wix, which may collect certain technical and usage information necessary to support website functionality, security, and performance.
This information may help us understand how visitors interact with our Site, identify technical issues, maintain website security, and improve the overall visitor experience.
3. How We Use Your Information
Information collected through our Site may be used for legitimate website and business purposes, including:
Responding to questions, requests, and general inquiries.
Communicating with individuals interested in learning about our practice and services.
Directing prospective patients to appropriate scheduling resources.
Maintaining and improving the functionality of our Site.
Evaluating general website traffic and visitor engagement.
Monitoring website activity and identifying potential security concerns.
Preventing fraudulent, unauthorized, or inappropriate use of the Site.
Meeting applicable legal, regulatory, and administrative obligations.
We do not sell personal information collected through our website.
4. Website Hosting, Cookies, and Analytics
Website Hosting
Our website is created and hosted using Wix, a third-party website platform. Wix may collect and process certain information about website visitors, including technical information, device information, IP addresses, and cookie data, as necessary to provide its website hosting, security, and functionality services.
Wix may also use cookies and similar technologies to support website performance and visitor experiences.
For additional information about Wix's data practices, please review Wix's Privacy Policy.
Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to support website functionality and understand how visitors interact with our content.
Cookies are small data files stored on your device when you visit a website. They may help us:
Remember certain website preferences.
Support website functionality and navigation.
Monitor general website traffic and usage patterns.
Improve website performance and visitor experience.
Identify technical or security-related issues.
Depending on the features enabled on our website, we may also use third-party analytics services to evaluate general website usage and visitor interactions.
You may manage your cookie preferences through the cookie consent options available on our Site, when provided, or through your internet browser settings.
Please note that disabling certain cookies may affect the functionality of portions of the Site.
Privacy and Tracking Considerations
Because The Lupine Center is a psychiatric practice, we recognize the sensitive nature of mental health-related information.
We take care when selecting website technologies and third-party services and seek to limit the collection and sharing of sensitive personal information through our Site.
We do not intend to use website tracking technologies to collect or disclose confidential patient information for advertising purposes. We will take appropriate steps to evaluate third-party tools used on our Site and their potential access to personal or health-related information.
5. Appointment Scheduling Through Headway
The Lupine Center uses Headway, a third-party healthcare platform, to provide prospective and current patients with access to appointment scheduling and related services.
When you select an appointment scheduling link on our Site, you will be directed to Headway's website or scheduling platform.
Any information you provide directly to Headway through its platform, including personal information, appointment requests, insurance details, or other health-related information, is subject to Headway's applicable privacy policies, terms, and healthcare privacy practices.
Headway maintains its own Privacy Policy and HIPAA Notice of Privacy Practices, which explain how information submitted through its platform may be collected, used, maintained, and disclosed.
We encourage you to review these documents before submitting personal or health-related information through Headway:
The Lupine Center does not control the privacy practices or independent operations of third-party platforms. Information submitted directly through Headway is handled in accordance with the applicable arrangements between Headway, the practice, and the individuals using its services.
6. How We Share Information
We do not sell, rent, or trade personal information collected through our Site.
In limited circumstances, information may be shared with:
Website and Business Service Providers
We may work with trusted third-party companies that assist with website hosting, website maintenance, information technology, communication services, and other administrative functions.
These providers may have access to limited information when necessary to perform services on our behalf. Where appropriate, we take steps to require these providers to handle information responsibly and protect its confidentiality.
Legal and Regulatory Requirements
We may disclose information when required by applicable law, regulation, legal process, court order, or governmental authority.
Protection of Rights and Safety
We may disclose information when reasonably necessary to protect the rights, safety, property, or security of The Lupine Center, our visitors, or other individuals, consistent with applicable law.
7. Protection of Personal Information
We take reasonable steps to safeguard information collected through our Site using appropriate administrative, technical, and organizational measures.
These safeguards are intended to reduce the risk of unauthorized access, disclosure, alteration, or loss of information.
However, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure. Although we make reasonable efforts to protect information, we cannot promise absolute security.
For this reason, we recommend avoiding the submission of highly sensitive personal, medical, or psychiatric information through general website contact forms or unsecured email communications.
8. HIPAA and Patient Health Information
The Lupine Center is a psychiatric healthcare practice and may be subject to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws.
This Website Privacy Policy primarily addresses information collected through our public-facing website.
Information collected or maintained in connection with the provision of healthcare services may be subject to separate privacy protections and requirements.
Our Notice of Privacy Practices explains how protected health information may be used and disclosed in connection with your care and describes applicable patient privacy rights.
This Website Privacy Policy does not replace or supersede our HIPAA Notice of Privacy Practices.
9. Children's Privacy
Our Site is intended for individuals who are 18 years of age or older and is not specifically designed for children.
We do not knowingly solicit or intentionally collect personal information from individuals under the age of 18 through this Site.
If we become aware that personal information has been submitted by a minor through our website, we will take reasonable steps to address the situation in accordance with applicable law.
10. Third-Party Websites and Services
In addition to Headway, our Site may contain links to external websites, educational resources, or other third-party services.
These websites and services operate independently of The Lupine Center and may maintain their own privacy policies, security practices, and terms of use.
We are not responsible for the privacy practices, content, or security of websites and services that we do not own or control.
Before providing personal information through an external website or platform, we encourage you to review its applicable privacy policy and terms of use.
11. No Provider-Patient Relationship or Medical Advice
Visiting this Site, submitting an inquiry, or communicating with our practice through a general website contact form does not, by itself, establish a provider-patient relationship with The Lupine Center.
Information presented on this Site is intended for general educational and informational purposes and should not be interpreted as individualized medical advice, diagnosis, or treatment.
This Site is not monitored as an emergency or crisis communication service.
If you are experiencing a medical or psychiatric emergency, call 911 or go to your nearest emergency department. If you are experiencing a mental health crisis or having thoughts of suicide, you may call or text 988.
12. Your Privacy Rights and Choices
Depending on applicable law and the nature of the information collected, you may have certain rights regarding personal information obtained through our Site.
These rights may include the ability to:
Request information about the personal data we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information, subject to applicable legal, regulatory, and operational requirements.
Withdraw consent for certain optional communications, where applicable.
Manage cookies and certain tracking preferences through available website or browser settings.
To submit a privacy-related request, please contact us using the information provided below.
Please note that rights relating to protected health information maintained in connection with your care may be governed by HIPAA and other applicable healthcare privacy laws and should be addressed through the appropriate patient privacy procedures.
13. Data Retention
We retain information collected through our Site for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain our business operations, comply with applicable legal requirements, resolve disputes, and enforce our agreements.
The length of time information is retained may vary depending on the type of information, how it was collected, and any applicable legal or regulatory obligations.
14. Changes to This Privacy Policy
We may periodically revise this Privacy Policy to reflect changes in our website, business practices, technology, or applicable privacy laws and regulations.
Any updates will be posted on this page along with a revised effective date.
We encourage visitors to review this Policy periodically to remain informed about how information is collected and handled.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of information collected through our Site, please contact us:
The Lupine Center, PLLC
Colorado Springs, Colorado
Email: hello@lupinecenter.com
Phone: 719-631-8022
Mailing Address:
1765 S 8th St, Suite 165
Colorado Springs, CO 80905
Better, together.
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